Terms and Conditions
Prices Prices are subject to alteration. However, we will endeavour to notify you in advance in the event of such changes. Prices shown are not inclusive of GST. GST will therefore be charged on all invoices. Products sold in pack quantities only. All single sheet prices are approximations only for your convenience. Trading Terms Our trading terms are payment prior to shipment, unless alternative arrangements have been approved by Artee Supplies. To avoid dispatch delays, payment details should accompany your order. Payment Methods By Credit Card: VISA and MASTERCARD Credit Cards are accepted. By Direct Deposit: Once your order has been picked, we will fax or email you a copy of your invoice so you can deposit the funds prior to dispatch. Direct deposits via the internet should be made to: Artee Supplies Pty Ltd BSB: 086-334 (National Bank, Morley) Account: 695-250-371 Please ensure your company name and invoice number are in the details column and your remittance is faxed to us to avoid delays in dispatch. Please note: We will hold picked orders awaiting a direct deposit for a maximum of 14 days. If payment still has not been received, your order will be re-shelved and a re-stocking fee of 15% will be charged. By Cheque: Cheques should be made out to Artee Supplies and posted to: 27 Harold Street, Dianella WA 6059 Goods will be held until your cheque has cleared with our bank. Freight Freight is payable by the customer on all orders. Artee Supplies uses the following freight services: Australian Air Express: Usually overnight to most capital cities. A signature is required upon delivery. Australia Post – Parcel Post service: This service traceable, but can take several days to arrive at the destination. A signature is required upon delivery. Star Track Express: A road freight service used for larger orders. Our road freight pick-ups are Tuesday and Friday. A signature is required upon delivery.
Please note: If there is nobody at your premises to receive and sign for a parcel, there is a re-delivery fee of $7.50 plus gst per attempt, which we will pass on. To prevent these charges, provide us with a delivery address where there will be someone there during office hours. Stock Availability All goods are subject to stocks being available at the time at which the orders are placed. In the event we are unable to supply items, you will be advised an estimated time when they will be available to re-order. We do not backorder, unless you specifically request it. Errors, Shortages & Faulty Goods Notification of errors, shortages, faulty goods or breakages must be made in writing within 14 days from the date of the invoice. Invoice numbers must be supplied with all such notification. Returned goods will not be accepted without the prior approval of our respective managers. Such returns are to be made on a freight paid basis unless otherwise agreed. All returned goods must be accompanied by our actual invoice details. Returned goods that are insufficiently packaged and sustain damage will not be accepted and subsequently no credit will be processed. Goods for exchange that are attributed to customer order errors will also incur a 10% handling surcharge.
Please be aware that if your order has been pulled and invoiced and you decide not to go ahead, you will be charged a re-stocking & administration fee of $15 or 10% of the order value, whichever is lesser. Minimum Order The minimum value of a first order must be $250 nett (before GST and freight). All following orders have a minimum of $100.00. A surcharge of $10.00 will apply to all orders below the $100.00 minimum. Force Majeure We are not liable to the buyer for failure to deliver goods where such failure arises from or is the result of civil disturbance of war, strike, lock-out, fire or any other circumstance deemed beyond reasonable control. |
