Q: I've been a customer for years, but I can't see any pricing for the products. Why?
A: Even though you may have been an approved retailer years ago, you will still need to complete the wholesale application to register yourself on our website and nominate your login and password etc. We will approve you, of course and you can begin placing your orders online.
Q: I've placed my order, but it hasn't asked me for my payment details. Why?
A: We will email you notification we have received your order, then pick and pack your order and calculate the freight. Once we know the total amount of your order, we'll then send you a copy of your invoice and ask for payment.
Q: Why are your product codes so long?
A: So they actually mean something. We have so many products, we need to know at a glance what the product is by the code. It doesn't take long to get to know them, then you can order anything by the code instead of the long description also.
Q: What is your minimum order?
A: We have strict requirements for you opening order (first order), being $100.00 and subsequent orders $100.00 (calculated before GST and delivery costs are applied). Re-orders can be placed under the minimum for a fee of $15, opening orders cannot.
Q: Can I place a special order for say an envelope or die cut you don't have as a standard stock item, yet you have other products in the paper stock?
A: Yes. Just email us with your request and we will advise of minimums etc. They are different for all products.
Q: Where can I purchase your products?
A: There are retailers all over the country who stock many, many of our product lines. As we want you to have the most current stockist information available, we do not list our stockists on our website. Please call or email us and we will advise you of your closest retailer who has the product(s) you are looking for as quickly as possible.
Q:Can I print on your papers using an inkjet printer?
A: We recommend you test all papers and all printers. However, we do not recommend inkjet printing onto any metallic or vellum paper, although many have. All printers and inks behave differently on different paper. Give it a test first...
Q: Do you operate a backorder system?
A: No. If the stock you have ordered is not available at the time your order is received, then we kindly ask you to re-order that item next time. We will, however give you an e.t.a. of the out of stock product.
Q: Which is heavier - cover or text?
A: Text weight paper is lighter, however most of our text weight papers are even heavier than usual at 120gsm, due to the quality. For example, photocopy paper is usually 80gsm. Cover weight paper is usually from around 180gsm up to 300gsm.
Q: I ordered the wrong item and I would like to return it. May I?
A: We do charge a re-stocking & handling fee of $15 ex gst, but only if you decide to return an item that was supplied correctly. i.e. not an error by Artee. To return items that are unopened and in saleable condition you will need to request a return authorisation. We will email or fax you a return credit packing slip which you must include with the return to receive credit. We will post the credit to your account after the items are received back. All items must arrive to us in like-new condition, damaged returns will not be given credit.
Q: Yikes! I forgot to add one more thing to my order. Can I add on to it?
A: Sorry...no. This is to avoid errors in invoicing, picking and despatching of your order. Any additions will have to be placed as a separate order and shipped separately.
Q: Why can't I just phone in the order?
A: It's all a matter of safety, especially for you, the customer. Should an order be incorrectly entered, it is imperative to have a hard copy of the order. However, you can most certainly call and make sure all the items you want are available or ask product questions at any time.
Q: Am I able to cancel my order?
A: If your order has been pulled and invoiced, and you wish to cancel your order, then you will be charged a re-stocking fee of $40.